To claim your refund, you will need to fill out the refund form and provide a number of details, including proof of payment for both the deposit and the balance. The TTA said all customers with an Alpharooms accommodation-booking have been contacted and offered a refund. If you have a booking with Alpharooms, this will no longer be going ahead. You can contact the TTA directly with any questions about your booking via TTA is thought to have contacted all Teletext Holidays customers and any outstanding payments will be collected by the TTA. The Civil Aviation Authority, the UK's aviation watchdog, said Teletext Holidays no longer holds an ATOL licence, however, the TTA has confirmed it has taken on all Teletext package holidays and these trips will still go ahead. The news will likely affect thousands of customers, but if you made a booking with Teletext Holidays, your trip will still go ahead as things stand. We will continue to take all possible action to get people the refunds they are owed." The CMA said: "We understand people awaiting refunds may be concerned about this and are seeking clarification from Truly Holdings. The move comes after a bruising 18 months that has seen the parent company, Truly Holdings, reprimanded by the UK competitions watchdog, the Competition and Markets Authority (CMA), for failing to fully refund customers for holidays cancelled due to the Covid-19 pandemic.Īccording to the CMA, which was planning to take Truly Holdings to court, the company has paid out £10.8 million in refunds but still owed £1.2 million to customers in mid-October. The Travel Trust Association (TTA), a trade body that ensures travel companies abide by industry regulations, told MSE that directors at the two firms have sought to appoint liquidators.īookings already made will go ahead as planned (Image: Getty Images) News of the imminent collapse of Truly Holdings, the parent company of both travel brands comes after the Travel Trust Association unexpectedly revoked the memberships of Teletext and Alpharooms on Friday, October 29, on the back of financial concerns, according to. Go here for the very latest breaking news updates from across the North East Alpharooms has asked affected customers to fill out a form online in order to get a refund. The messages to customers say that Teletext Holidays is no longer taking new bookings, although it will honour existing holidays, while existing bookings made via Alpharooms as of 25 October will not be fulfilled. Teletext has stopped taking new bookings and Alpharooms will no longer honour existing trips, according to announcements on both their websites today. Teletext Holidays and its sister company Alpharooms appear to be on the brink of collapse.